Behavioral Health Administrative Service Organization ​Transition  

The Maryland Department of Health (MDH) selected Optum Maryland to be the next Administrative Service Organization (ASO) for the Public Behavioral Health System. Optum will begin to serve as the ASO on January 1, 2020.

Optum Maryland is working closely with MDH as well as Beacon Health Options (the current ASO) to ensure a successful transition. The transition process includes transferring authorizations, claims payment processing, participant history, and other information and materials from Beacon to Optum.    

MDH will use this site to provide important information about the transition project and the new Optum Maryland system. Check this site regularly for ongoing Frequently Asked Questions (FAQs) and to highlight important changes throughout the transition. ​

Providers should pay close attention to highlighted ​Provider Actions that will identify what is needed from providers and actions they must take to ensure a smooth transition. 

Please direct all questions regarding the ASO transition to:   

Important Documents

Provider Actions​


​2) REGISTER with Optum

  • All programs/ providers will need to register within the portal. This will make you "known" to the Optum system as an active provider and will give you the opportunity to verify your profile information (address, email, phone numbers, etc.). Look out for a provider alert when this portal is live (planned for December 16, 2019).
  • Existing authorizations will transfer to Optum, but providers still need to register with Optum to continue their authorizations and submit claims for payment. 

3) PREPARE for payme​nt

  • Optum's first check run will be the week of January 6, 2020. At this point, we anticipate AT LEAST two to four weeks of check runs will require paper checks. 
  • Providers should ensure that their provider file in Medicaid (through ePrep) has all the current information so that checks will be mailed to the correct address. 

4) SUBMIT Updated ROIs

  • All SUD providers or providers treating individuals with a primary diagnosis of SUD MUST OBTAIN AN UPDATED ROI IMMEDIATELY. 
  • Even if you have a current ROI on file, a new release is required before January 1, 2020.
    • ROI forms must be faxed to Optum at (855)-293-5407
    • For questions, please contact Karl Steinkraus at

Download and share A Provider's Guide to the ASO Transition, an easy-to-share version of this information. 

More abou​t Optum Maryland

Optum Maryland performs similar functions to those required by Maryland in other states and has a successful history in provider management, provider maintenance, participant education, authorization and utilization management. Additional functions include participant and provider assistance and communication, provider audits and training, quality management and evaluation, provider and participant appeals and grievances, claims processing and payment, progression data analytics, reports, and special projects/ new initiatives. 

Optum Maryland Key Staff

Chief Executive Officer- Scott Green, MBA, MSW is the former Director of the Montgomery County Maryland Local Behavioral Health Authority and the Deputy Chief of Behavioral Health and Crisis Services.  He has extensive experience on both the mental health and substance use disorder sides of our system. He also has a background in health care consulting and was an adjunct faculty member at the University of Maryland Graduate school of Social work. 

Chief Medical Officer- Lisa Hadley, MD, JD has extensive experience as a provider of behavioral health services in Maryland, and in management of behavioral health care. She formerly served as Medical Director for the Maryland Behavioral Health Administration and the Maryland State Opioid Treatment Authority. Dr. Hadley is board certified in General Psychiatry and Addiction Medicine. 

Director, Provider Relations- Karl Streinkraus is the former Director of Provider Relations for Beacon Health Options Maryland. He has 39 years of health care administration experience in provider relations, provider contracting, member services, claims administration and overall health plan operations.​