Optum Maryland's website, business operations, and provider portal are currently active and working to support our providers to deliver services. The primary focus is on authorization and payment of services for our providers serving Marylanders in need of behavioral health services.
Access the Provider Portal here.
Read the Authorization and Claims Provider Alerts
Find the latest FAQs here.
Providers should now be using the Optum Maryland Website as their primary source for the most up-to-date ASO information.
The Optum Call Center can be reached at 1-800-888-1965, Monday through Friday, 8 a.m. to 6 p.m. After hours and holidays will be covered by clinical night staff for crisis and emergency services. Please note: The call center is experiencing a high call volume and wait times may be long.
You may also email firstname.lastname@example.org
In order to stay on top of urgent and newest information, please sign up for Optum Provider Alerts by sending an email to: marylandprovideralerts.optum.com. This is the best way to stay "in the know.
Optum Maryland is the contractor responsible for processing claims and paying behavioral health providers for Medicaid participants and uninsured individuals. Optum Maryland has a successful history in provider management, provider maintenance, participant education, authorization and utilization management. Additional functions include participant and provider assistance and communication, provider audits and training, quality management and evaluation, provider and participant appeals and grievances, claims processing and payment, progression data analytics, reports, and special projects/ new initiatives.
Chief Executive Officer- Scott
Green, MBA, MSW is the former Director of
the Montgomery County Maryland Local Behavioral Health Authority and the Deputy
Chief of Behavioral Health and Crisis Services. He has extensive
experience on both the mental health and substance use disorder sides of our
system. He also has a background in health care consulting and was an adjunct faculty
member at the University of Maryland Graduate school of Social work.
Chief Medical Officer- Lisa
Hadley, MD, JD has extensive experience as a provider of behavioral
health services in Maryland, and in management of behavioral health care.
She formerly served as Medical Director for the Maryland Behavioral
Health Administration and the Maryland State Opioid Treatment Authority. Dr.
Hadley is board certified in General Psychiatry and Addiction Medicine.
Director, Provider Relations- Karl
Streinkraus is the former Director of
Provider Relations for Beacon Health Options Maryland. He has 39 years of
health care administration experience in provider relations, provider
contracting, member services, claims administration and overall health plan
201 W. Preston Street, Baltimore, MD 21201-2399
(410) 767-6500 or 1-877-463-3464