Provider Information Call Center
Monday through Friday 8:00 AM to 5:00 PM
 
 
Available to assist providers with questions regarding claim status, recipient eligibility greater than one year, problem resolution and training with CMS 1500 and UB04. When calling, please note the following prompts:
v  Press #1 on your phone keypad for Recipient Eligibility one year or less
v  Press #2 on your phone keypad for CMS 1500 claim status
v  Press #3 on your phone keypad for UB04 Hospital, Long Term Care, Home Health, Dialysis claim status
v  Press #4 on your phone keypad for Provider Enrollment (enrollment, changes and updates of provider files)

PROVIDER RELATIONS DIVISION

Press #2 on your phone keypad
Please make sure you have your Maryland Medicaid 9 digit provider number, recipient ID, date of service and or the Invoice control Number (ICN) for the claim(s) in question.
(10 minute time limit per caller)
CLAIM TYPE

DAY

TIME

TELEPHONE NUMBER
CMS 1500
(Professional Billing)
MONDAY
8:00 - 12:00
(410) 767-5503
1-800-445-1159
COMMUNITY-BASED SERVICES
(Personal Care/Waiver)
MONDAY
12:00 - 5:00
(410) 767-5503
1-800-445-1159
COMMUNITY-BASED SERVICES
(Personal Care/Waiver)
TUESDAY
8:00 - 12:00
(410) 767-5503
1-800-445-1159
CMS 1500
(Professional Billing)
TUESDAY
8:00 - 5:00
(410) 767-5503
1-800-445-1159
CMS 1500              (Professional Billing)
WEDNESDAY
8:00 - 5:00
(410) 767-5503
1-800-445-1159
COMMUNITY BASED SERVICES
(Personal Care/Waiver)
THURSDAY
8:00 - 5:00
(410) 767-5503
1-800-445-1159
CMS 1500              (Professional Billing)
FRIDAY
8:00 - 5:00
(410) 767-5503
1-800-445-1159
v  If you have problems accessing the above Provider Relations Division please call and ask to speak to a supervisor.
 
MEDICAL ASSISTANCE PROBLEM RESOLUTION DIVISION
Press #3 on your phone keypad
CLAIM TYPE

DAY

TIME

TELEPHONE NUMBER

UB04

HOSPITAL
HOME HLTH/ DIALYSIS
MONDAY
12:30 - 5:00
(410) 767-5457

UB04

LONG TERM CARE
HOME HLTH/DIALYSIS
TUESDAY
8:30 - 12:00
(410) 767-5457

UB04

HOSPITAL
TUESDAY
12:00 - 5:00
(410) 767-5457

UB04

HOSPITAL
WEDNESDAY
8:30 - 5:00
(410) 767-5457

UB04

LONG TERM CARE
HOME HLTH/DIALYSIS
THURSDAY
8:30 - 5:00
(410) 767-5457

UB04

HOSPITAL
FRIDAY
8:30 - 5:00
(410) 767-5457
v  If you have problems accessing the above MA Problem Resolution telephone number,
you may call and ask to speak to a supervisor.
 
 
Revised June 2015